Rubbish Collection Kingston Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Kingston provides rubbish removal and related waste collection services. By making a booking, confirming a quotation, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following words and expressions have the meanings set out below:

1.1 We, us, our means Rubbish Collection Kingston, the provider of rubbish collection and waste removal services.

1.2 You, your, customer means the person, business or organisation requesting or receiving our services.

1.3 Services means any rubbish clearance, waste removal, bulky item collection, recycling, garden clearance, house clearance, commercial waste collection, or similar work that we agree to perform.

1.4 Booking means a request by you for services that has been accepted by us, either verbally, in writing or by email, text or other electronic message.

1.5 Waste means any materials, goods, items, rubbish or debris we are instructed to remove.

1.6 Site or premises means the property, building or land from which we are requested to remove waste, or any location to which we are asked to attend in order to provide services.

2. Scope of Services

2.1 We provide rubbish collection and waste removal services for domestic and commercial customers, including collection, loading, transportation and lawful disposal or recycling of non-hazardous waste.

2.2 Our services do not automatically include cleaning, disconnection of utilities, dismantling of structures or removal of fixtures unless expressly agreed at the time of booking.

2.3 We reserve the right to refuse to collect any item which we reasonably believe may be hazardous, illegal, unsafe to move, or unsuitable for transportation or disposal under applicable waste regulations.

2.4 All services are subject to availability, and we may decline a booking or request at our sole discretion.

3. Booking Process

3.1 You may request a quotation or make a booking by phone, email, online form or other method we make available from time to time.

3.2 When requesting a quotation, you should provide accurate and complete information about the type, volume and location of the waste, together with details of access, parking restrictions, floor levels, and any special handling requirements.

3.3 Any quotation we provide before attending the site is an estimate only, based on the information you have supplied. The final price may change once our team has inspected the waste in person and assessed the actual volume, weight, labour, access and disposal costs.

3.4 A booking is only confirmed when we accept your request and provide you with a date and, where applicable, a time window for the collection. We will make reasonable efforts to honour the agreed slot but timings are approximate and may be affected by traffic, earlier jobs or circumstances beyond our control.

3.5 You must ensure that a responsible adult is present at the premises at the time of collection to grant access, give instructions where necessary, and make any required payment, unless otherwise agreed in advance.

4. Access and Parking

4.1 You are responsible for ensuring that our vehicles and staff have safe and reasonable access to the site, including suitable parking as close as possible to the collection point.

4.2 Any parking permits, visitor permits, or access arrangements required for our vehicles must be organised by you in advance, unless agreed otherwise.

4.3 If access is restricted, unsafe, or significantly different from the description provided at the time of booking, we may either:

(a) adjust the price to reflect any additional time, labour or equipment required; or

(b) refuse to carry out the work and treat the visit as a cancellation by you, in which case a call-out or cancellation fee may apply.

4.4 We are not liable for any parking charges, penalties or fines arising from inaccurate information, restricted access or your failure to arrange suitable parking, and we may recharge such costs to you.

5. Pricing and Quotations

5.1 Unless otherwise stated, our pricing is based on a combination of the volume or weight of the waste, the time and labour required, any special handling or disposal charges, and travel or access considerations.

5.2 Any quotation provided prior to collection is indicative only and does not constitute a fixed or binding price until we confirm the final cost on site.

5.3 If the amount or type of waste is greater than originally described, or if there are unforeseen difficulties, we will inform you of any price adjustment before proceeding. If you do not agree to the revised price, we will not be obliged to carry out the work and may apply a call-out charge.

5.4 All prices are quoted in pounds sterling and may be subject to VAT where applicable. The price presented to you at the point of confirmation will specify whether it is inclusive or exclusive of VAT.

6. Payments

6.1 Payment is due in full on completion of the service, unless we have agreed an alternative arrangement in writing prior to the booking.

6.2 We accept payment by cash, approved credit or debit card, or other methods we may make available. We do not accept payment by cheque unless expressly agreed in advance.

6.3 For business customers or regular commercial collections, we may, at our discretion, offer account terms. In such cases, payment must be made within the agreed credit period as stated on the invoice.

6.4 If payment is not made when due, we reserve the right to charge interest on the outstanding amount at the statutory rate, and to recover from you all reasonable costs incurred in the collection of overdue sums.

6.5 Title to the waste transfers to us only once it has been loaded onto our vehicle and full payment has been received, subject to compliance with applicable waste regulations.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us reasonable notice by phone or email.

7.2 If you cancel a booking more than 24 hours before the scheduled collection time, no cancellation charge will usually be applied, unless we have incurred specific costs that cannot be recovered.

7.3 If you cancel within 24 hours of the scheduled time, or if we attend the site and are unable to complete the work due to your act or omission, we may apply a cancellation or call-out fee to cover our costs.

7.4 We reserve the right to cancel or reschedule a booking at any time if:

(a) you fail to provide accurate information;

(b) access is unsafe or unsuitable;

(c) weather or traffic conditions make it unsafe or impractical to proceed; or

(d) other circumstances beyond our reasonable control arise.

7.5 In the event that we cancel a booking, our liability will be limited to refunding any sums you have already paid for the affected service, and we will not be liable for any indirect or consequential loss.

8. Waste Types and Regulations

8.1 We operate in accordance with UK waste management legislation and relevant local requirements. We are committed to responsible disposal and recycling of waste collected through our services.

8.2 You must not present for collection any hazardous, clinical, toxic or prohibited waste, including but not limited to asbestos, chemicals, solvents, oils, medical waste, gas cylinders, explosives, or any substance classified as hazardous under applicable law, unless we have expressly agreed in writing to handle such materials.

8.3 You are responsible for informing us in advance of any items that may require special handling, certification or transfer documentation. If we discover prohibited or undeclared hazardous waste, we may refuse to remove it and may charge you for any time spent, costs incurred, or specialist services required.

8.4 Once we have collected waste from your premises, we will transport and dispose of it at authorised facilities in accordance with waste regulations. You acknowledge that the precise method of treatment, recycling or disposal will be determined by us and our authorised partners.

8.5 Where legally required, we will provide or retain appropriate waste transfer documentation. You agree to provide any information necessary for the completion of such documentation.

9. Customer Obligations

9.1 You must ensure that waste to be removed is clearly identified and separated from items that are not to be taken. We are not responsible for items taken in error if they were not adequately separated or identified.

9.2 You must ensure that all waste is reasonably accessible and, where agreed, bagged or contained. If additional labour is required to sort, bag or move items from within the property or site, extra charges may apply.

9.3 You must not conceal dangerous objects within general waste, such as broken glass, sharp metal, or other materials that may cause injury. We reserve the right to suspend services if we consider conditions unsafe.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill when providing our services. However, minor scuffs or marks may sometimes occur during the removal of bulky items, and we are not liable for cosmetic damage that is reasonably incidental to the normal performance of the work, provided we have acted with due care.

10.2 We will not be liable for any pre-existing damage to property, fixtures, fittings or items, nor for wear and tear or structural weaknesses that become apparent during the course of our work.

10.3 Our liability for any loss or damage arising out of or in connection with the services shall, to the fullest extent permitted by law, be limited to the total amount paid by you for the service giving rise to the claim.

10.4 We shall not be liable for any loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss arising from or in connection with our services.

10.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

11. Insurance

11.1 We maintain public liability insurance appropriate to the nature and scale of our operations.

11.2 It is your responsibility to ensure that you have adequate insurance in place for your property and any items that remain on site, and to notify your insurer where necessary that rubbish removal or clearance work will be taking place.

12. Complaints

12.1 If you are dissatisfied with any aspect of our service, you should contact us as soon as possible, providing details of your booking, the nature of the issue, and any supporting information.

12.2 We will investigate your complaint and aim to respond within a reasonable period. Where appropriate, we may offer to rectify the issue, provide a partial refund, or take other steps we consider fair in the circumstances.

12.3 Submitting a complaint does not entitle you to withhold payment for services rendered, except with our prior written agreement.

13. Data Protection and Privacy

13.1 We collect and process personal information, such as your name, contact details and address, for the purpose of managing bookings, providing services, processing payments and handling enquiries.

13.2 We will keep your information secure and will not share it with third parties except as necessary to provide our services, comply with legal obligations, or where you have given your consent.

13.3 By using our services, you consent to the collection and use of your data in accordance with applicable data protection laws.

14. Force Majeure

14.1 We shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control, including but not limited to extreme weather, traffic disruption, accidents, industrial disputes, or acts of government or regulatory authorities.

15. Variations to Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that particular service.

15.2 Any changes to the services, pricing or other arrangements must be agreed in writing or confirmed by us to be valid.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish collection and waste removal services.

17. Severability

17.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision or part-provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation of booking issued by us, constitute the entire agreement between you and us in relation to the services provided and supersede all previous discussions, correspondence, or understandings between us.

18.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms and Conditions.